Why do we need a privacy statement?

Because everyone else has one! And we want you to be assured that we will be responsible and honest in our dealings with you, which is how it should be, and that we will not use your personal information for any purpose other than processing your order, and that we will not allow anyone else to use that personal information.

Who collects information?

This website is owned and operated by Coventry Aquatics Limited. We are a private limited company and our registered office is:

50 Daventry Road
Stivichall
Coventry
CV3 5DP

As an online retailer we obviously have to collect a certain amount of personal information in order to be able to process any order you have placed with us, and have it delivered to you.

What information do we collect?

Name, address, telephone number, email address, delivery address, and credit/debit card details. This is the only information we collect and hold which allows the identification of a specific individual, and that information is used solely by us to process your order

This is the only information we collect and hold which allows the identification of a specific individual, and that information is used solely by us to process your order

Who else do we give your information to?

In order for your goods to be delivered, we have to pass on certain details to our delivery agents. This would only be name, address, telephone number, email address and delivery address.

Anyone else?

No-one.

We do not pass on, or sell any information to any third parties for any reason (The only exception would be if we were required by law to provide personal information.)

Card details: are they safe?

We use industry standard Secure Socket Layer (SSL) encryption to ensure the highest level of security of your card details when you submit them to us. The Secure Server is indicated by the https:// address in your browser address line, and by the Padlock Symbol which should appear at the bottom of your browser page. This means that the card detail information passed between your computer and our website cannot be read in the unlikely event that it is intercepted by someone else.

Email addresses

We do not invade your privacy by sending unsolicited emails to any address you may have given us as a result of using our website. We do not pass on that information for others to send you emails either. We will use your supplied email address to confirm your order, keep you updated with the progress of your order, inform you of order dispatch details, and also to contact you if we have any problems with your order.

Email updates

If you opted "in" to our email Update and Newsletter Service by providing your name and email address, then you may receive emails from us as a result. These emails may also ask if you would provide other personal information from time to time as a means of us gathering information to enhance the site or product range. Providing such information is purely voluntary on your part, and at any time you can remove yourself from our mailing list. None of the information gathered is sold onto, traded with, or given to any third parties.

Cookies

Cookies are small information files which our system places on your computer hard drive when you do certain things on our website. Placing items in the shopping basket will result in a cookie being placed, so that we can keep track of your order whilst you are shopping. At the checkout stage we use another cookie containing your customer number which we can recognize if you place further orders. Finally we use a cookie when you make a "Search" on our site, to remember the results, so you can be presented with them again if you go back to the results.

Web and page tracking

As with nearly all other websites, information about how many visitors we get, what pages they look at and how they arrived at our site is collected. This information is only used for statistical purposes, and it is not possible to identify individuals from that information